Customer Service Representative (Arabic & English)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
About the team Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high volume live chat and other online tools

Provide accurate, valid and comprehensive information

Follow communication procedures, guidelines, and policies

Support other business units with customer liaison, accurately document customer requests

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Go the extra mile to engage customers

Requirements

Minimum 1 year experience in customer service, preferably in finance or E-commerce industry

College degree or above

Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role

Previous experience with cross-functional support will be advantageous

High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team

Ability to work under pressure, strong communication skills and aim to exceed beyond expectations

Passionate for the customer service industry and can accept to work under different work shifts

Positive about the crypto industry

Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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