Field Application Engineer - Italy / Iberia

About Complete Robot

We are an early-stage, venture-backed company currently operating out of San Francisco, building AI-enabled systems for automated physical environments.

The company works at the intersection of AI agents, connected devices, user experience, machine data, and real-world commercial operations. Complete Robot Inc. was founded by Tomasz Stańczak, founder of Nethermind and former Co-Executive Director of the Ethereum Foundation.

To learn more about the company, vision, and the technology we're building, visit the Complete Robot website.

About the role:

We are looking for a Field Application Engineer to support customer demos, pilot deployments, technical troubleshooting, and partner-facing engineering work.

This is a customer-facing technical role. You will help make sure demos work, pilots are supported, field issues are understood, and customer feedback reaches the engineering team quickly.

For candidates who can start immediately, there may be an opportunity to join the founding team in San Francisco, stay with the team, and build together from a prestigious San Francisco accelerator environment. This is subject to availability, travel and visa requirements, role fit, and mutual agreement.

Responsibilities:

• Support technical demos with customers, operators, partners, and investors.

• Install, configure, test, and troubleshoot demo systems and pilot deployments.

• Travel between Bergamo, Zaragoza, and customer sites as needed.

• Work with engineering teams to diagnose field issues

• Help customers understand technical requirements and deployment steps.

• Collect structured feedback from customers and partners.

• Create installation guides, troubleshooting guides, FAQs, and customer technical notes.

• Support pilot rollouts, hardware testing, software validation, and demo preparation.

   

Requirements:

Experience in at least one of the following:

• Field application engineering

• Field service engineering

• Vending machine support

• Payment terminal support

• Retail automation

• Kiosks

• Industrial IoT

• Hardware-plus-software deployment

• Machine integration

• Technical customer success for physical products

• Ability to troubleshoot technical problems in front of customers.

• Ability to explain technical concepts clearly.

• Comfort with machines, devices, wiring, networking, logs, configuration, and field debugging.

• English required.

• Italian and/or Spanish strongly preferred.

• Willingness to travel frequently.

   

Must Haves:

• Experience with vending machine systems, payment terminals, telemetry, POS, kiosks, or retail automation.

• Experience supporting pilots or demos for industrial or retail technology products.

• Experience with Linux devices, networking, sensors, edge devices, or cloud-connected hardware.

• Experience working with both engineers and commercial teams.

Success in the first 90 days:

• You support successful demos in key European markets.

• You help the team understand customer technical requirements.

• You create the first customer-facing technical documentation.

• You identify repeatable field issues and help engineering prioritize fixes.

Success in the first 6-12 months:

• The company has reliable demo and pilot support across multiple sites.

• Customers see the company as technically competent and responsive.

• The field feedback loop into product and engineering is strong.