Fraud Operations Analyst (CDMX)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you'll do

Responsibilities

• Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors

• Conduct investigations on merchant accounts to support financial partner requirements

• Assess risk factors and trends of potentially fraudulent activity

• Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience

• Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance

• Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Some experience in fraud analysis, fraud investigations, or fraud operations

• Experience using data to make assessments and judgments

• A team-focused mentality and effective problem-solving skills

• The ability to approach challenges from a user perspective while being pragmatic and solutions-oriented

• You're willing to periodically work a weekend (remotely) for which you will be compensated with weekdays off

• You are available to work 100% in-office on Av. Paseo de la Reforma, Mexico City. We're open to people relocating from other Mexican states, and you may be eligible for relocation assistance from Stripe, depending on the distance you'd be moving from.

Preferred qualifications

• Fraud experience in payments, e-commerce, or fintech mitigating digital and card-not-present fraud

• Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools

• Prior fraud experience across multiple industries and verticals

• Experience in a high-growth technology company

• Experience working from a queue