AADirector of Operations
Source checked Oct 15, 2026
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Salary & job insights
Experience
8+ years requested
From the job description
“You have 8+ years of experience in Operations, Customer Operations, Business Operations or a related function, with meaningful experience in a senior leadership role”
Salary not disclosed
The employer has not published a complete salary range. We do not estimate or rank missing pay.
Explore published salary dataAbout this role
We’re looking for a Director of Operations to lead the operational function supporting our growing global business.
This is a senior, hands-on leadership role responsible for building the processes, systems and operating infrastructure needed to deliver a seamless customer experience at scale. You’ll sit at the intersection of Product, Engineering, ICT &Security, Compliance, Support and the wider business, ensuring our day-to-day operations are efficient, resilient and ready to support continued growth.
The role combines Group-wide operational leadership with specific regulatory responsibilities within our Irish regulated entity, Push Virtual Assets Ireland Ltd. The successful candidate will be expected to obtain approval from the Central Bank of Ireland to perform the Pre-Approval Controlled Function of Chief Operating Officer (PCF-42) and undertake responsibilities associated with Controlled Function CF-8 (Complaints Adjudication).
You’ll be responsible for ensuring that our regulated operations meet applicable regulatory requirements, while developing proportionate and scalable operational frameworks for the wider business. This requires someone who understands how to balance operational efficiency, customer experience and innovation with the governance, accountability and controls expected of a regulated financial services business.
Given the nature of our products, you’ll help ensure we maintain a high bar for operational excellence while meeting the requirements expected of a regulated financial services business.
How you can make an impact:
Let’s connect if you have:
Requirements
- You have 8+ years of experience in Operations, Customer Operations, Business Operations or a related function, with meaningful experience in a senior leadership role
- You’ve built or scaled operations within a high-growth consumer technology, fintech or financial services business
- You have experience operating across regulated and unregulated business activities, with an understanding of how operational requirements, governance and controls differ depending on the nature of the business
- You have experience delivering customer experiences at scale, with a strong understanding of how operations, technology and support come together across the customer journey
- You have a track record of designing processes and operating models that can scale with significant customer and transaction growth
- You understand how to use technology, automation and AI to improve operational efficiency and reduce unnecessary manual work
- You’re highly data-driven and comfortable establishing KPIs, analysing performance and using data to prioritise improvements
- You have experience working closely with Product, Engineering, Compliance and other cross-functional teams
- You have a strong understanding of the operational and governance requirements applicable to regulated financial services businesses, including customer complaints, operational risk management and regulatory accountability.
- You have experience being a PCF-42 or a similar regulated position
- Experience within crypto or Web3 is strongly preferred, particularly within consumer-facing products, but isn’t essential
- Haven’t quite met all the criteria? Let’s not miss out on the chance to speak. Whilst you might not meet every single requirement, you might bring other, more exciting skills to the companies!
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