Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
Troubleshoot and solve complex problems.
Analyze our processes and instigate changes to help scale our operations and improve user experience.
Work closely with other Stripe teams across the globe.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
Minimum requirements
You are a recent graduate with less than 12 months of full time working experience or a 2026 graduate with full time availability.
You have experience in writing SQL queries to query relational databases.
You have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
You have excellent English communication skills, both written and verbal.
You have a user first mindset and are energized by the challenge of solving difficult problems.
You excel in analytical thinking and problem solving.
You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges.
You have a process-oriented mindset and ability to get things done.
You enjoy working in an in-office environment with strong cross team collaboration and support.
You are able to prioritize and enjoy working in a quick-moving environment.
Preferred qualifications
You have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges.
You have experience identifying and triaging technical issues.
Python or Scala knowledge.
Requirements
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
You are a recent graduate with less than 12 months of full time working experience or a 2026 graduate with full time availability.
You have experience in writing SQL queries to query relational databases.
You have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
You have excellent English communication skills, both written and verbal.
You have a user first mindset and are energized by the challenge of solving difficult problems.
You excel in analytical thinking and problem solving.
You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges.
You have a process-oriented mindset and ability to get things done.
You enjoy working in an in-office environment with strong cross team collaboration and support.
You are able to prioritize and enjoy working in a quick-moving environment.
You have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges.
You have experience identifying and triaging technical issues.