IT Operations Specialist

About the Company Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem.

Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation.

About You You are proactive, reliable, and enjoy helping people solve problems. You are highly organized, eager to learn, and comfortable supporting both technical and non-technical teams. You enjoy being hands-on, can adapt quickly in a fast-paced environment, and are willing to take ownership of day-to-day operational tasks to help keep the office and systems running smoothly.

Responsibilities

Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues

Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management

Troubleshoot basic network, system, printer, conferencing, and office technology issues

Coordinate with internal teams and external vendors on IT-related requests and maintenance

Help manage inventory of laptops, accessories, and office IT equipment

Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems

Assist with documenting IT processes, setup guides, and internal procedures

Provide general operational support for office and cross-functional team needs when required

Requirements

Bachelor's Degree in Computer Science, Engineering or related field

2+ years of experience in IT support, help desk, office IT, or a related field preferred

Basic understanding of computer systems, networking, and common SaaS tools

Strong communication and interpersonal skills

Organized, detail-oriented, and responsive

Comfortable working in a fast-paced environment with shifting priorities

Willingness to learn new systems and technologies

Must be based within a reasonable commuting distance of our Manhattan office and able to work onsite as needed

Plus

Located near or able to commute conveniently to our Midtown Manhattan office

Experience supporting macOS environments

Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools

Previous experience supporting office operations or employee onboarding processes

Interest in cybersecurity, blockchain, or Web3

Salary: $70,000–$100,000 per year, depending on experience, qualifications, and overall fit for the role.
CertiK is proud to offer medical, vision, and dental insurance, 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA (with high deductible plan), FSA, and other benefits to all full-time employees, along with flexible paid time off and holidays. CertiK also offers a variable commission program for business development sales roles. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. CertiK is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. CertiK will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf All CertiK employees are expected to actively support diversity on their teams, and in the Company.