Compliance Manager - CPPM

As the Compliance Manager – CPPM, you will lead the Financial Crimes Operations Governance & Quality Check function, serving as the ultimate authority on compliance procedure governance, and operational SLA tracking. You will act as an independent oversight body, translating high-level regulatory requirements and regional MLRO instructions into clear, enforceable operational procedures. You will manage high-level stakeholder relationships, oversee Quality Check (QC), and represent the firm's compliance program to independent auditors and regulators.

Responsibilities

• Hold final approval authority for all global compliance procedures and high-impact mandates, acting strictly based on the instructions of the Compliance Officers and the MLRO team. Ensure the CPPM team governs overall compliance procedures rather than day-to-day desk instructions and actively guide the Operations team on how to implement them.
• Be part of new product launches, coordinate the stakeholders and align with expectation from compliance standpoint.
• Oversee the framework for tracking and governing Service Level Agreements (SLAs) across various operational teams and banking partners. Own the Compliance Performance Dashboard and present weekly/monthly metrics to Senior Management.
• Serve as the primary point of contact for Internal and external Audits and Regulators, ensuring centralized documentation and evidence are readily available to prove regulatory adherence.
• Manage high-level relationships with Operation, Product, Engineer Teams and Global/Regional MLROs to translate risk appetite and regional legal requirements into standardized operational compliance boundaries.
• Lead the control of quality check frameworks, ensuring independent oversight of operational outputs.
• Manage and mentor the CPPM team, fostering a culture of independence, technical excellence, and rigorous risk control.
• Define the strategic direction of the CPPM team. Establish the framework for what operations must do to remain aligned with global regulatory standards and the overarching Compliance program.

Requirements

• 5+ years of experience spanning both the compliance sphere and people management.
• A solid foundational knowledge of applicable legislation within fintech and payment services.
• Exceptional Communication: Fluent in English with impeccable written and verbal communication skills; ability to connect with people at all levels.
• Leadership Excellence: Strong organizational, decision-making, and proactive problem-solving abilities.
• Project Management experience would be considered as a plus.
• Tech Savvy: Excellent computer literacy and comfort navigating modern software/tools.
• High level of integrity, discretion, and perseverance.
• A self-starter attitude driven by initiative and a genuine interest in KYC, onboarding, and process optimization.

#hybrid
Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Are you ready to kickstart your future with us? Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversaryAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work Perks: crypto.com visa card provided upon joining Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only.