Affiliate Relationship Manager - LATAM

About the Role

We are looking for an experienced Affiliate Relationship Manager (ARM) to manage and grow long-term relationships with key affiliates and channel partners across global markets.

This role is not focused on cold acquisition or aggressive business development. Instead, the ARM acts as a strategic partner manager responsible for affiliate retention, revenue growth, relationship stability, and risk awareness.

The ideal candidate understands the crypto/FX affiliate ecosystem deeply, is highly relationship-oriented, commercially sensitive, and capable of balancing growth with compliance and platform interests.

Responsibilities

• Manage and maintain relationships with existing affiliates, KOLs, trading communities, and strategic partners

• Drive affiliate performance growth across user acquisition, trading volume, retention, and revenue contribution

• Monitor affiliate performance metrics and identify abnormal behaviors, risks, or growth opportunities

• Handle affiliate concerns professionally, including commission disputes, competitor poaching, and operational escalations

• Collaborate with internal teams including Marketing, Product, Operations, Risk, Compliance, and Legal

• Design and execute joint campaigns, incentive programs, and partnership initiatives with affiliates

• Analyze affiliate ROI, trading behaviors, and lifecycle performance to improve overall ecosystem efficiency

• Identify and prevent potential risks such as wash trading, arbitrage abuse, multi-accounting, or non-compliant traffic sources

• Maintain strong market awareness of competitor affiliate programs, commission structures, and industry trends

• Support affiliate onboarding, due diligence, and long-term relationship development

Requirements

Industry Experience

• Experience in Crypto, FX, CFD, Trading Platforms, or related financial industries

• Familiar with exchange affiliate ecosystems, commission structures, and rebate mechanisms

• Experience in Affiliate Marketing, Key Account Management (KAM), or B2B partnership management

• Strong understanding of affiliate lifecycle management and partner incentive systems

Core Competencies

• Strong relationship management and stakeholder communication skills

• Ability to handle sensitive partner situations with maturity and professionalism

• Good analytical skills with the ability to interpret trading volume, retention, ROI, and behavioral trends

• Commercial negotiation capability for exclusive partnerships, tiered commissions, and co-marketing campaigns

• Strong risk awareness regarding affiliate abuse, compliance concerns, and suspicious trading activities

• Cross-cultural communication skills; experience managing LATAM, MENA, SEA, or global markets is preferred

Personality & Mindset

• Patient, stable, and long-term relationship oriented

• Strong service mindset and partnership mentality

• High emotional intelligence and strong interpersonal sensitivity

• Able to detect early signals of affiliate churn, competitor engagement, or business decline

• Self-driven, detail-oriented, and capable of working in a fast-paced environment

Nice to Have

• Trading or quantitative trading background

• Experience in compliance, risk control, or partner due diligence

• Experience managing online communities or affiliate ecosystems

• Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages such as Spanish or Portuguese would be an advantage.